RedClick Property Damage Claims Contact Number
The number on your policy schedule takes precedence over this page. Policies bought through a bank, a broker or an affinity scheme are often serviced on a different line to those bought direct.
RedClick is a direct, online-first insurer, so most of the claim process runs through their own channels rather than through a broker.
What happens when you register the claim
What you will be asked for
Your policy number, the date the damage occurred, what caused it, and a description of what has been damaged. You do not need estimates or costings to register a claim, and you are not obliged to put a figure on the loss during that first call. A number offered off the top of your head early on has a way of anchoring the claim for the rest of its life.
Register promptly
Policies contain notification conditions, and late notification gives an insurer grounds it would not otherwise have. Report the damage within a few days even where its full extent is not yet clear. Registering does not commit you to a figure and does not oblige you to proceed.
Photograph everything before you clean up
Wide shots showing the whole affected area, then close shots of each damaged element, then damaged contents where they lie. Do it before any clean-up. It is the single most useful thing a policyholder can do, and it cannot be done afterwards.
Emergency repairs yes, permanent repairs no
Your policy requires you to prevent further damage, so covering an open roof or lifting soaked flooring is expected and normally recoverable — keep the receipts. Permanent reinstatement is different: once the damage is repaired, the evidence supporting the claim is gone.
Keep damaged items
Do not dispose of damaged contents until you are told in writing that you may. Move them aside if they are a hazard, but photograph them first. Items cleared out during the first tidy-up are routinely impossible to substantiate later.
Who the loss adjuster works for
On most claims of any size the insurer appoints a loss adjuster to inspect the damage and recommend a settlement. The adjuster is an independent firm and will generally deal with you courteously, but they are instructed and paid by the insurer, and their recommendation is made to the insurer. A loss assessor is the equivalent professional appointed by the policyholder.
You may appoint your own assessor at any stage
There is no obligation to, and many straightforward claims settle perfectly well without one. Where a claim is large, contested, or involves business interruption, subsidence or suspected under-insurance, it is worth taking advice. Insurers confirm on their own claims pages that policyholders are free to appoint a public loss assessor, and that the assessor’s fee is not covered by the policy.
Before you register the claim
The first consultation is free and there is no obligation. We will tell you honestly whether your claim needs an assessor.
Call 085 268 7871McCormack & Associates Property Loss Assessors Limited is an independent firm of public loss assessors. We are not affiliated with, endorsed by, appointed by, or acting on behalf of any insurance company named on this page. Insurer names and trade marks are the property of their respective owners and appear here for identification only. These numbers are published for the convenience of policyholders and may change without notice — always check the insurer’s own website before relying on them.